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Deltona Water
Glenn Whitcomb Our offices will be closed from 11:00 to 2:00 on Deltona Water Customer Service: Welcome to Deltona Water! Deltona Water was established in November 2003 after the City of Deltona successfully purchased its local water system from Florida Water Services. This purchase is a major accomplishment for all Deltona residents and we look forward to serving you. FUNCTIONAL DUTIES: The Department is comprised of five divisions: Administration, Customer Service and Billing Divisions, Water Plant Operations, Wastewater Plant Operations, and Water/WW Field Operations. The Administrative Division oversees the overall operations of the Department. The Customer Service and Billing Divisions provide customer service and billing services to Deltona Water customers. The Water and Wastewater Divisions provide operation and maintenance of the City's Water and Wastewater facilities. MISSION STATEMENT: “The mission of the Deltona Water Department is to provide our customers with a safe, affordable, and sufficient supply of quality water and treated wastewater that is economically viable and environmentally sound." FY 2008/2009 GOALS AND OBJECTIVES:
FY 2008/2009 DEPARTMENTAL PERSPECTIVE, TRENDS & HIGHLIGHTS: The Deltona Water Department is divided into five sections: Administration, Customer Service/Billing, Water Plant Operations, Wastewater Plant Operations, and Water/Wastewater Field Operations. The Administrative Division is comprised of administration, accounting and engineering. The Administrative Division oversees the overall departmental operations, capital improvement projects and also maintains department budget guidelines and purchasing functions for each division within Deltona Water. The Water Division is responsible for the operation and maintenance of 17 water treatment plants. The department is currently working on meeting current and future water demands through several initiatives. The expansion of Courtland Site 11 has been completed this year. Water production is derived from twenty nine (29) wells and the department is currently conducting exploratory projects to locate additional water sources. The current production wells are operated and monitored for water quality under the departments Well Field Operating Program in conjunction with the St. Johns Water Management District. The Wastewater Division is responsible for the operation and maintenance of the wastewater facility and reuse facilities. The wastewater facility processes wastewater into high quality reclaimed water for irrigation use in accordance with EPA and Florida Department of Environmental Protection regulations. This process reduces the impact on current ground water supplies utilized for potable drinking water. This division also monitors groundwater quality through a network of monitoring wells as well as wetlands monitoring in conjunction with the St. Johns Water Management District. Additionally the Wastewater Division provides for the operation and maintenance of forty five (45) wastewater lift stations. These stations transport the raw wastewater to the treatment facility for processing. The Water and Wastewater Field Operations operates and maintains the water distribution and wastewater collection systems. The Water Distribution System consists of approximately 500 miles of pipe with approximately 34,000 connections. The Wastewater Collection System consists of 80 miles of pipe with approximately 5,800 connections. This area is also responsible for the accurate reading of the water meters within the Deltona Water Services area. The water and wastewater divisions completed several capital projects to improve the overall quality and efficiency within the divisions. These included the completion of the Courtland Site 11, upgrades to existing chemical treatment units at several locations, expanding the computer based control network to encompass added lift stations and water treatment data, refurbishing existing drinking water wells to improve yield and operational continuity and replacing aged inefficient equipment to improve the current operations. The Water Treatment Plants, Wastewater Treatment Plant, Distribution and Collection Systems are operated and maintained under permit conditions, rules, and regulations of the United States Environmental Protection Agency, Florida Department of Environmental Protection, St. Johns River Water Management District, Florida Department of Health, and the Volusia County Health Department. Reporting requirements consist of daily, weekly, monthly, quarterly, semi-annual, and annual reports, which are completed and certified by State licensed operators and submitted to the appropriate agencies. Routine and unscheduled inspections are conducted by various agencies to ensure that the City's water and wastewater facilities are operated and maintained in accordance with Federal and State regulations. The Customer Service and Billing Divisions maintain the departments Utility Billing System. We maintain a local customer service office and call center for customers to contact or come in to inquire regarding water services and/or pay their water/sewer bill. This office also houses our Billing Department and Payment Remittance system. The Billing Department consistently produces and mails approximately 34,000 utility bills per month. Approximately 25,000 payments per month are processed on our Payment Remittance system. The Customer Service and Billing Divisions enlisted the aid of Diversified Adjustment Service, Inc. to assist in the collection of delinquent debts for closed accounts. Over the past fiscal year (ending 9/30/08), we have seen a reduction in unpaid debt. Diversified collected approximately $15,000 or 1.25% or our total accounts receivable. This ongoing project is primarily funded by collection fees assessed to the delinquent accounts that are assigned to Diversified Adjustment Service, Inc.
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