Acting City Clerk


Joyce Kent
Acting City Clerk

2345 Providence Blvd.
Deltona, FL 32725
Phone: (386) 878-8100
Fax: (386) 878-8501
Email: jkent@deltonafl.gov

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Audio Broadcasting of City Commission Meetings

FUNCTIONAL DUTIES:

The Office of the City Clerk is responsible for:

  • Administering all municipal legislative processes;
  • Serving as custodian of all official City records and administering City-wide Records Management Program including optical imaging system for long-term storage;
  • Providing open access to public records;
  • Providing research support to the City Commission and staff;
  • Coordinating municipal elections' administration;
  • Coordinating the Commission and City Advisory Boards' agenda process;
  • Maintaining an accurate record of the proceedings of City Commission and Advisory Board/Committee meetings;
  • Preparing all legal advertisements and recording official City documents with the Clerk of the Circuit Court;
  • Maintaining City's official WebPage (www.deltonafl.gov);
  • Overseeing codification of municipal ordinances;
  • Managing City's 2nd Floor reception area and centralized mail processing; and
  • Performing administrative functions as specified per the City Charter and Florida Statutes, along with other duties related to community relations, special projects/events, voter education and citizen needs.

Mission Statement - "To preserve the integrity of the City's official records and to provide for the highest degree of excellence and professional commitment to ensure that we provide exceptional quality customer service in a timely manner to the City Manager, Elected Officials, City Staff, other government agencies and the general public."

FY 2007/2008 GOALS & OBJECTIVES:


Actual
FY 07/08
Estimated
FY 07/08

Goal 08/09

Coordinate Commission/Board agenda process & document City Commission actions efficiently.


  • Objective: Provide accurate, quality agenda items.
    Measurement: Number of meetings

58

70

75

  • Objective: Provide accurate, timely written minutes of all Commission/Advisory Board meetings as part of the City’s permanent records.
    Measurement: Number of pages of transcribed minutes.

280

550

575

Provide 1st response telephonic customer service.




  • Objective: Respond to each call in a timely, courteous manner.
    Measurement: Number of calls
115,96073,000

85,000

Provide public information on a timely basis.


  • Objective: Increase total of citizen/visitor “hits” to the WebPage.
    Measurement: Number of “hits”
270,000395,000

340,000

  • Objective: Respond to public records requests within 48 hours.
    Measurement: Number of requests
270395

425

Preserve the integrity of official City records.


  • Objective: Maintain on-site storage of City records.
    Measurement: Number of retrieval requests.

72100

100

  • Objective: Secure protection of City’s vital records.
    Measurement: Number of imaged documents (pages).

190,517191,000

200,000

  • Objective: Coordinate disposal of records.
    Measurement: Cubic feet of records disposed
375354

360

Provide internal support to City Departments.


  • Objective: Coordinate internal centralized mail service.
    Measurement: Number of pieces of outgoing mail
30,58141,600

42,000

  • Objective: Process signature of payroll/accounts payable checks.
    Measurement: Number of checks
9,42811,000

11,500

  • Objective: Coordinate process for recording documents with the Clerk of the Circuit Court.
    Measurement: Number of documents
547650

700

FY 2006/2007 DEPARTMENTAL PERSPECTIVE, TRENDS & HIGHLIGHTS:

  • During FY 006/07, the City's WebPage has been completely re-designed and "refreshed" and includes the added capability to allow multiple City departments' access to content management software to update their own sections of the WebPage. WebPage address has been changed to: www.deltonafl.gov.

  • The City Clerk’s Office continues to be responsible for the overall management of City records through use of on-site storage space and document imaging through the use of Laserfiche United optical imaging solution (software and scanners) providing long-term electronic storage of City documents thus reducing the amount of records stored in paper format. The Construction Services' Department has added its own equipment to directly scan permitting documents and plans as received. The City Clerk’s Office continues to provide training to City staff to allow search and retrieval access and will continue rotational off-site storage of DVD’s containing imaged information as another means of securing vital City information.

  • City Clerk's Office conducted a Government 101 class for new City employees to understand the basics of municipal government and the City's history.

  • E-mail capture system to City’s WebPage continues to allow residents to register to receive periodic emails regarding City happenings, special events, press releases, etc. – over 1,600 citizens are currently registered on this system.
  • Responsibility for the City's bi-annual newsletter to all residents transferred to the Human Resources Department (Public Information Officer) in spring 2006.
  • Continue to prepare and make available informational brochures and flyers regarding special events/happenings within the City throughout the year for distribution to the public.
  • Continue to provide “first” customer service response via 2nd floor receptionists at City Hall and continue to provide accurate information re: the City and other governmental operations in response to citizen/visitor inquiries received in-person, via the Internet, and by phone.

PERFORMANCE MEASUREMENTS:

 


Actual
FY 04/05

Actual
FY 05/06

Actual
FY 06/07

Projected
FY 07/08

Projected
FY 08/09

Agenda Packets (sets) – Commission/Board

79

81

68

75

 75

Assist walk-in customers (2 reception areas/1 in FY 08/09).

17,300

17,393

17,500

18,000

 8,000

Citizen board applications processed

65

93

100

100

 100

City Website maintenance (# of hours)

250

275

275

275

 250

City WebPage hits202,700202,717225,000250,000

 250,000

Contracts/agreements processed456980n/a

 n/a

Documents imaged (# of pages)

200,800

227,543

250,000

275,000

 275,000

Documents notarized

50

60

65

70

 70

Documents recorded with County Clerk

640

611

630

650

 650

Insurance claims filed/processed

25

34

25

n/a

 n/a

Legal/display advertisements

90

90

100

110

 100

Minutes transcribed (# of pages)

450

438

450

475

 500

Ordinances (processed)39283030

 35

Outgoing mail processed/posted

26,000

27,090

26,450

27,000

 27,000

Public records requests

400

235

300

400

 350

Resolutions45533540

 55

Telephone calls answered through two switchboards151,435134,000135,000135,000

 75,000






2345 Providence Blvd.  Deltona, FL  32725  Phone: (386) 878-8100  Fax: (386) 878-8501
Webmaster jkent@deltonafl.gov. Questions or comments? Let us know what you think!
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