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Acting City Clerk
Joyce Kent Acting City Clerk 2345 Providence Blvd. Deltona, FL 32725 Phone: (386) 878-8100 Fax: (386) 878-8501 Email: jkent@deltonafl.gov EMAIL SIGNUP FORM click here Sign up to receive notification by e-mail regarding city-wide events, press releases/public notices, advisory board openings, etc. NEWS click here Audio Broadcasting of City Commission Meetings FUNCTIONAL DUTIES: The Office of the City Clerk is responsible for: - Administering all municipal legislative processes;
- Serving as custodian of all official City records and administering City-wide Records Management Program including optical imaging system for long-term storage;
- Providing open access to public records;
- Providing research support to the City Commission and staff;
- Coordinating municipal elections' administration;
- Coordinating the Commission and City Advisory Boards' agenda process;
- Maintaining an accurate record of the proceedings of City Commission and Advisory Board/Committee meetings;
- Preparing all legal advertisements and recording official City documents with the Clerk of the Circuit Court;
- Maintaining City's official WebPage (www.deltonafl.gov);
- Overseeing codification of municipal ordinances;
- Managing City's 2nd Floor reception area and centralized mail processing; and
- Performing administrative functions as specified per the City Charter and Florida Statutes, along with other duties related to community relations, special projects/events, voter education and citizen needs.
Mission Statement - "To preserve the integrity of the City's official records and to provide for the highest degree of excellence and professional commitment to ensure that we provide exceptional quality customer service in a timely manner to the City Manager, Elected Officials, City Staff, other government agencies and the general public." FY 2007/2008 GOALS & OBJECTIVES:
| Actual FY 06/07 | Estimated FY 07/08 | Goal 08/09 | | Coordinate Commission/Board agenda process & document City Commission actions efficiently. |
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| | 58 | 70 | 75 | | 280 | 550 | 575 | Provide 1st response telephonic customer service. |
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| - Objective: Respond to each call in a timely, courteous manner.
Measurement: Number of calls
| 115,960 | 73,000 | 85,000 | | Provide public information on a timely basis. |
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| - Objective: Increase total of citizen/visitor “hits” to the WebPage.
Measurement: Number of “hits”
| 270,000 | 395,000 | 340,000 | - Objective: Respond to public records requests within 48 hours.
Measurement: Number of requests
| 270 | 395 | 425 | | Preserve the integrity of official City records. |
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| | 72 | 100 | 100 | | 190,517 | 191,000 | 200,000 | - Objective: Coordinate disposal of records.
Measurement: Cubic feet of records disposed
| 375 | 354 | 360 | | Provide internal support to City Departments. |
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| - Objective: Coordinate internal centralized mail service.
Measurement: Number of pieces of outgoing mail
| 30,581 | 41,600 | 42,000 | - Objective: Process signature of payroll/accounts payable checks.
Measurement: Number of checks
| 9,428 | 11,000 | 11,500 | - Objective: Coordinate process for recording documents with the Clerk of the Circuit Court.
Measurement: Number of documents
| 547 | 650 | 700 |
FY 2006/2007 DEPARTMENTAL PERSPECTIVE, TRENDS & HIGHLIGHTS: During FY 006/07, the City's WebPage has been completely re-designed and "refreshed" and includes the added capability to allow multiple City departments' access to content management software to update their own sections of the WebPage. WebPage address has been changed to: www.deltonafl.gov. The City Clerk’s Office continues to be responsible for the overall management of City records through use of on-site storage space and document imaging through the use of Laserfiche United optical imaging solution (software and scanners) providing long-term electronic storage of City documents thus reducing the amount of records stored in paper format. The Construction Services' Department has added its own equipment to directly scan permitting documents and plans as received. The City Clerk’s Office continues to provide training to City staff to allow search and retrieval access and will continue rotational off-site storage of DVD’s containing imaged information as another means of securing vital City information. City Clerk's Office conducted a Government 101 class for new City employees to understand the basics of municipal government and the City's history. - E-mail capture system to City’s WebPage continues to allow residents to register to receive periodic emails regarding City happenings, special events, press releases, etc. – over 1,600 citizens are currently registered on this system.
- Responsibility for the City's bi-annual newsletter to all residents transferred to the Human Resources Department (Public Information Officer) in spring 2006.
- Continue to prepare and make available informational brochures and flyers regarding special events/happenings within the City throughout the year for distribution to the public.
Continue to provide “first” customer service response via 2nd floor receptionists at City Hall and continue to provide accurate information re: the City and other governmental operations in response to citizen/visitor inquiries received in-person, via the Internet, and by phone.
PERFORMANCE MEASUREMENTS:
| Actual FY 04/05 | Actual FY 05/06 | Actual FY 06/07
| Projected FY 07/08 | Projected FY 08/09 | Agenda Packets (sets) – Commission/Board | 79 | 81 | 68 | 75 | 75 | Assist walk-in customers (2 reception areas/1 in FY 08/09). | 17,300 | 17,393 | 17,500 | 18,000 | 8,000 | Citizen board applications processed | 65 | 93 | 100 | 100 | 100 | City Website maintenance (# of hours) | 250 | 275 | 275 | 275 | 250 | | City WebPage hits | 202,700 | 202,717 | 225,000 | 250,000 | 250,000 | | Contracts/agreements processed | 45 | 69 | 80 | n/a | n/a | Documents imaged (# of pages) | 200,800 | 227,543 | 250,000 | 275,000 | 275,000 | Documents notarized | 50 | 60 | 65 | 70 | 70 | Documents recorded with County Clerk | 640 | 611 | 630 | 650 | 650 | Insurance claims filed/processed | 25 | 34 | 25 | n/a | n/a | Legal/display advertisements | 90 | 90 | 100 | 110 | 100 | Minutes transcribed (# of pages) | 450 | 438 | 450 | 475 | 500 | | Ordinances (processed) | 39 | 28 | 30 | 30 | 35 | Outgoing mail processed/posted | 26,000 | 27,090 | 26,450 | 27,000 | 27,000 | Public records requests | 400 | 235 | 300 | 400 | 350 | | Resolutions | 45 | 53 | 35 | 40 | 55 | | Telephone calls answered through two switchboards | 151,435 | 134,000 | 135,000 | 135,000 | 75,000 |
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